Regarding Online Payments

See special information about Meal Payments.

What is a web store?
The Lewisville ISD Web Store is a hosted online payment center. District departments and campuses may place payment items in this web store to provide a convenient way for parents to pay. The initial use is limited, but may expand if parents like the service.

How do I make a payment or purchase an item?
Select the appropriate department or campus from the home page or "Schools" menu in the top navigation. Each group will have items to purchase. Choose your payment item. Instructions on the page will tell you what information we need or give you available choices. Then choose "Add to Cart." When you check out, you will log in or create your account if you did not do that at the beginning of this session. If this is your first purchase in the Lewisville ISD web store, click on Create New Account and fill in all required information, including email address and password. If you are a returning customer, enter the email and password you established on your first visit and click Log in.

Is the web store secure?
The web store is hosted by RevTrak, Inc a leader in the credit card payment processing industry for K-12 School Districts and City Governments. The company employs the most current security techniques to keep your payment information secure.

What is the Student ID number?
Some payments items may ask for your student’s ID number. Lewisville ISD assigns a unique number to each student when they first become a student in the district. This number stays with the student through all grades and serves to confirm the correct student. The ID number provides verified identification for your student to be sure the payment is applied correctly. For security reasons, if you do not know your child’s ID number, we can not give you that information over the phone. You must visit your child’s school in person and present identification to receive that information.

How will I know the payment was accepted?
The last step in your checkout process produces a printable receipt. In addition, a confirmation email is sent immediately to the email address you provided during checkout. If you do not receive the confirmation email, check your SPAM filter as it may have been filtered by your email client.

In addition, any time after you complete your purchase, you may log in again using the email address and password you set up. Click the My Account button in the top navigation and from there, you can check your purchase history to verify that your order was correctly placed.

My credit card was not accepted.
We accept Discover, MasterCard or VISA (debit, credit or check card). If your payment is not accepted there will be a red message on screen to give the reason provided by the card processing service. Review the information you entered for the card number, card type and expiration date. If you do not understand the message, call the number on the back of your card. Your card company should be able to see the denial and explain why it was not accepted.

Special note to Debit Card users:
Many banks “reserve” the amount you attempt to charge each time you make an attempt, even if the debit card is declined. While the money will not be withdrawn from your account, a reserve will prevent you from making other withdrawals for several days and may create an overdraft.

Do I need to establish an account?
You do NOT need an account prior to using the Web Store. When you reach the checkout screen, choose Create New Account and fill in all required information, including email address and password.

For your next payment in the Web Store, enter your email and password as a Returning Customer and your contact information will be pre-populated for you. If you forget your password, simply click on Forgot Password in the Log In box.

How do I pay for multiple students?
For meal payments, you may choose the amount to add to each of your students’ accounts on one screen for a single check-out. For school Web Store items, once you place an item in your cart, you may click Continue Shopping and return to any page at your school, or any other place in the Web Store.

Why do I have to enter my credit card information each time?
For security reasons the web store does not retain your credit card type, number, or expiration date. You must enter this information each time you use the system. But this also gives you the opportunity to use a different card under the same login.

Who do I contact if I have a question about a payment?
The LISD Web Store has a convenient Contact Us page (see top navigation under Services) for after-hours questions about using the web store. Questions submitted through this feature are forwarded to the appropriate department. Or contact the appropriate department during business hours.